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Position Details

Position Title:

Delivery Head - Noida

Company name:

iBoss Tech Solutions Pvt. Ltd.

Position Level:

Middle Management

Current Status:

New Position

Experience Required:

12.00 to 17.00 Years

Maximum CTC:

30.00 Lakhs Per Annum

Position Locations:

Noida

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Company – iBoss Tech Solutions Pvt. Ltd.

Position – Delivery Head

Location – Noida

Job Description:-

· Responsible for overall Delivery Organization. Cultivate a culture of excellence and creativity.

· Develop and maintain an intense customer focus in all aspects of delivery

· Responsible for overall Delivery of Services from India for customers across the globe. Services include IT Services Delivery to existing customers and Solutioning for the new Customers

· Ensure seamless and harmonious integration and partnership of Delivery teams with the Business Development and Marketing/Sales Teams

· Financial – Deliver to cost, planned Utilization, Revenue and Rate Realization at the organization level

· Develop an intimate understanding of leaders, teams, individuals and the clients and work we do by interacting daily with the teams – walk the halls

· Provide inspiration and leadership support to Delivery Managers, Project Managers and Project Leads in

· Quality of Product Delivered and adherence to iBoss QMS

· People Management (engagement, recognition and attrition)

· Estimation and Revenue Recognition

· Project Management, Customer Management & Escalations

· Workforce (resource) Management

· Adherence to Effort and Schedule variance KRAs

· Utilization

· Project Level Costs Management

· Project Analytics

· Own and maintain Delivery Processes and Methodologies and assist in Marketing/Branding the same

· Effective use of automation/platform to deliver to goals

· Talent Review Planning (TRP) with HR

· Risk and Compliance Management

· MSAs, SOWs

· Competency Development

· Participation in client presentations, site visits and the due diligence processes at client sites globally as required.

Must Have Skills –

· Delivery Management for large programs in a Service Industry should have played a similar role for past 3 years.

· Global Customer Service exposure is a MUST

· Experience in delivery of Application Development, Application Support Services, Digital I Services, Analytics and Infrastructure Services. Knowledge of AI and Machine Learning will be a plus

· Customer Service focus and outstanding communication skills

· A strategic thinker with strong analytical skills with a flair for business and sound logic

Must be well-informed, innovative, and proactive

Good to have Skills –

· Customer Service focus and outstanding communication skills

· A strategic thinker with strong analytical skills with a flair for business and sound logic

Must be well-informed, innovative, and proactive

· Designation : -  Delivery Head


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